Privacy Policy

Samphire Retreat

Last updated: 22 October 2026

At Samphire Retreat, we respect your privacy and recognise the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a booking, contact us or stay at our accommodation.

Samphire Retreat is operated by The Trustee for THE CAZIOPIA BUSINESS TRUST, an Australian business registered in South Australia.

We are committed to handling personal information responsibly and transparently, with regard to applicable Australian privacy laws.

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1. Information We Collect

When you make an enquiry, book accommodation or interact with Samphire Retreat, we may collect:

• Your name, email address and phone number.

• Residential or billing address.

• Booking dates, accommodation preferences and number of guests.

• Names of additional guests.

• Identification information, including driver's licence or passport details where required.

• Accessibility requirements, special requests or information voluntarily provided to help us accommodate your needs.

• Payment and transaction information associated with your booking.

• Communications and enquiries you send to us.

When you visit our website, information about your device, browser, website activity and interactions with our content may also be collected through cookies and analytics technologies.

We aim to collect only information reasonably necessary for the purposes outlined in this policy.

 

2. How We Collect Information

We may collect personal information when you:

• Make a reservation through our website or an external booking platform.

• Contact us by email, telephone or our website contact form.

• Provide information before, during or after your stay.

• Subscribe to marketing communications, where offered.

• Visit or interact with our website.

Booking information may also be received through third-party platforms, including Airbnb, Booking.com and Hostaway.

 

3. How We Use Your Information

We use personal information to:

• Process, manage and confirm accommodation reservations.

• Communicate important information about your booking and stay.

• Respond to enquiries and provide guest assistance.

• Process payments, refunds and booking-related transactions.

• Accommodate accessibility requirements and other guest requests where possible.

• Maintain booking records and manage our accommodation operations.

• Improve our website, services and guest experience.

• Protect our legitimate business interests and comply with applicable legal obligations.

• Send promotional communications where permitted by law and supported by the required consent.

We do not require guests to subscribe to promotional marketing in order to make a booking.

 

4. Bookings and Third-Party Platforms

Samphire Retreat accepts reservations through its website, direct enquiries and external accommodation platforms.

Our booking and website services involve the following providers:

Hostaway

Hostaway is used to manage reservations and related guest information across our booking channels.

Airbnb and Booking.com

When you reserve accommodation through Airbnb or Booking.com, these platforms collect and process information according to their own privacy policies.

Relevant booking information may be shared with Samphire Retreat to enable us to manage your reservation and provide your accommodation.

Wix

Our website is hosted through Wix, which provides website infrastructure and related services. Wix may process technical and visitor information as part of operating the website.

Stripe

Stripe is used for payment processing. Payment information is handled in accordance with Stripe's applicable terms and privacy practices.

The personal information processed by these providers may be subject to their own privacy policies, security practices and data processing arrangements.

You can review their privacy policies through the links provided below:

• Hostaway Privacy Policy

• Airbnb Privacy Policy

• Booking.com Privacy Notice

• Wix Privacy Policy

• Stripe Privacy Policy

 

5. Payment Information

Payments made through our direct booking system are processed using Stripe.

Information necessary to process payments, manage transactions and administer refunds may be handled by our payment and booking service providers.

The extent to which Samphire Retreat can access or retain payment card information depends on the configuration of our booking and payment systems.

We encourage guests to use the secure payment methods provided through the relevant booking platform.

 

6. Cookies, Analytics and Advertising

Our website uses Wix and includes analytics and advertising technologies associated with:

• Wix Analytics

• Google Analytics

• Google Ads

• Meta (Facebook and Instagram)

• Email marketing analytics

These services may use cookies, pixels or similar technologies to understand website activity, measure advertising performance, improve the website and provide relevant promotional content.

Depending on the technologies used, information may include your device details, IP address, browsing activity, pages visited and interactions with advertisements.

You can manage certain cookies through your browser settings. Additional cookie choices may be available through our website's consent controls, where implemented.

 

7. Marketing Communications

Samphire Retreat may offer newsletters, updates, special offers and other promotional communications.

Marketing messages will be sent only where permitted under applicable Australian law, including where the necessary consent has been obtained.

You may opt out of promotional communications at any time by using the unsubscribe instructions provided or contacting us directly.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing booking.

 

8. Sharing Your Information

Personal information may be accessible to Samphire Retreat's owners and management for the operation of the accommodation.

Information may also be processed by the booking, payment, website and analytics providers identified in this policy where necessary to provide their services.

We may disclose information where required or authorised by law, or where reasonably necessary to address fraud, security concerns or legal claims.

We do not share guest information with unrelated third parties for their independent marketing purposes without an appropriate basis to do so.

 

9. Storage, Security and Overseas Processing

Guest and website information may be stored or processed through third-party technology providers, including Hostaway, Wix, Stripe, Airbnb and Booking.com.

Some of these providers operate internationally, and information may be processed or stored outside Australia.

We recognise the importance of protecting personal information against unauthorised access, misuse, loss and disclosure.

The security measures applied by third-party providers are governed by their respective systems and contractual arrangements.

 

10. Retention of Personal Information

Personal information may be retained where reasonably necessary to manage reservations, maintain business records, address disputes, meet legal obligations or support legitimate operational requirements.

Retention periods may differ depending on the type of information, the booking platform involved and applicable legal requirements.

You may contact us to request information about the retention or deletion of personal information held by Samphire Retreat.

 

11. Accessing, Correcting or Deleting Your Information

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate or outdated information, or request deletion where appropriate.

We will consider requests in accordance with applicable laws and any relevant legal, security or recordkeeping requirements.

Some information may need to be retained for lawful business purposes.

If your information is held directly by Airbnb, Booking.com or another third-party platform, you may also need to contact that provider to exercise your privacy rights.

 

12. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how Samphire Retreat handles personal information, please contact us.

Email: info@samphireretreat.com

Please include sufficient information for us to understand your enquiry or concern.

We will review privacy-related requests and complaints and respond within a reasonable timeframe.

Where applicable, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner (OAIC).

Visit www.oaic.gov.au for further information.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, booking systems, legal requirements or information-handling practices.

The latest version will be available on our website, with the date of the most recent update displayed above.

 

14. Contact Us

For privacy-related enquiries, requests or concerns, please contact:

Samphire Retreat
Operated by The Trustee for THE CAZIOPIA BUSINESS TRUST
South Australia, Australia

Email: info@samphireretreat.com